All Systems Operational

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Welcome to the EU Production Cloud component availability tracking page.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs ? Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.86 % uptime
Today
Onboarding - Subscriber cloud assignment redirector ? Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber cloud controller ? Operational
90 days ago
99.66 % uptime
Today
Onboarding - Subscriber network statistics collection ? Operational
90 days ago
99.92 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal ? Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs ? Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface ? Operational
90 days ago
100.0 % uptime
Today
Signal jobs ? Operational
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service ? Operational
90 days ago
100.0 % uptime
Today
Apptime API ? Operational
90 days ago
100.0 % uptime
Today
Uprise Operational
90 days ago
100.0 % uptime
Today
Web interface ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer ? Operational
90 days ago
100.0 % uptime
Today
Guard ? Operational
90 days ago
100.0 % uptime
Today
Overlord ? Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-eu-central-1 ? Operational
AWS docdb-eu-central-1 ? Operational
AWS dynamodb-eu-central-1 ? Operational
AWS ec2-eu-central-1 ? Operational
AWS ecs-eu-central-1 ? Operational
AWS eks-eu-central-1 ? Operational
AWS elasticache-eu-central-1 ? Operational
AWS elasticsearch-eu-central-1 ? Operational
AWS elb-eu-central-1 ? Operational
AWS emr-eu-central-1 ? Operational
AWS glue-eu-central-1 ? Operational
AWS kms-eu-central-1 ? Operational
AWS lambda-eu-central-1 ? Operational
AWS rds-eu-central-1 ? Operational
AWS route53-eu-central-1 ? Operational
AWS s3-eu-central-1 ? Operational
Misc. 3rd Party Infrastructure Operational
90 days ago
99.74 % uptime
Today
Heroku Operational
90 days ago
99.74 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2025

No incidents reported today.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Access to Plume Portal is disrupted
Resolved - The responsiveness of the Plume Portal, Frontline, and all other tools affected by this outage has returned to normal. This issue is now considered resolved, although we will continue to monitor for any changes.
Oct 20, 20:52 UTC
Monitoring - A fix has been implemented and we’re seeing signs of recovery. A small number of requests to the services are seeing slower response times. We’re continuing to monitor and will update when all concerns are completely resolved.
Oct 20, 18:28 UTC
Investigating - Service access has been disrupted since 2025-10-20 8:43 UTC. Users might experience trouble accessing Frontline Tier 1 and 2&3, Signal, Panorama, Plume Academy and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Oct 20, 15:26 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Maintenance: Deploying 1.150.1 version to cloud.
Resolved - This incident has been resolved.
Oct 15, 02:24 UTC
Update - Validation complete. Deployment successful.
Oct 15, 02:24 UTC
Update - Deployment complete, running validation.
Oct 15, 00:00 UTC
Update - Primary upgrade validated, proceeding with remaining critical upgrades.
Oct 14, 23:48 UTC
Update - Completed non-critical upgrades, continuing with primary critical upgrade.
Oct 14, 23:12 UTC
Identified - Plume EU Production Cloud is under maintenance due to a deploying 1.150.1 version to cloud.. An event will be created here denoting the completion of the maintenance.
Oct 14, 23:02 UTC
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