All Systems Operational

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Welcome to the EU Production Cloud component availability tracking page.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs ? Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.84 % uptime
Today
Onboarding - Subscriber cloud assignment redirector ? Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber cloud controller ? Operational
90 days ago
99.66 % uptime
Today
Onboarding - Subscriber network statistics collection ? Operational
90 days ago
99.87 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal ? Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs ? Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface ? Operational
90 days ago
100.0 % uptime
Today
Signal jobs ? Operational
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service ? Operational
90 days ago
100.0 % uptime
Today
Apptime API ? Operational
90 days ago
100.0 % uptime
Today
Uprise Operational
90 days ago
100.0 % uptime
Today
Web interface ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer ? Operational
90 days ago
100.0 % uptime
Today
Guard ? Operational
90 days ago
100.0 % uptime
Today
Overlord ? Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-eu-central-1 ? Operational
AWS docdb-eu-central-1 ? Operational
AWS dynamodb-eu-central-1 ? Operational
AWS ec2-eu-central-1 ? Operational
AWS ecs-eu-central-1 ? Operational
AWS eks-eu-central-1 ? Operational
AWS elasticache-eu-central-1 ? Operational
AWS elasticsearch-eu-central-1 ? Operational
AWS elb-eu-central-1 ? Operational
AWS emr-eu-central-1 ? Operational
AWS glue-eu-central-1 ? Operational
AWS kms-eu-central-1 ? Operational
AWS lambda-eu-central-1 ? Operational
AWS rds-eu-central-1 ? Operational
AWS route53-eu-central-1 ? Operational
AWS s3-eu-central-1 ? Operational
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
Heroku Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025
Upcoming Deployment: Kappa 1.148.6 Hotfix Release
Completed - The scheduled maintenance has been completed.
Sep 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 UTC
Scheduled - Summary:
We are deploying version 1.148.6 Hotfix to the Kappa environment, which includes updates related to the APIs:
- /Customers/registerWithGroups/register
- /Customers/register

For accounts where the email address was already used, but the account has no partnerId assigned.

Fix: Ensures the groupId is properly set during ghost account claims.
Fix: The API now return the locationId during ghost account claims.

Impact:
No service interruption is expected. These updates are backend improvements and bug fixes to enhance reliability and partner integration.

Action Required:
No action is required from partners at this time. If you have any questions or experience any issues, please get in touch with your support representative.
Sep 16, 08:32 UTC
Sep 16, 2025
Maintenance: Infrastructure Update
Resolved - This incident has been resolved.
Sep 16, 01:20 UTC
Update - Upgrade Complete
Sep 16, 01:20 UTC
Identified - Plume EU Production Cloud is under maintenance due to a infrastructure Update. An event will be created here denoting the completion of the maintenance.
Sep 15, 23:01 UTC
Sep 15, 2025
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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