Resolved
This incident has been resolved.
Posted May 20, 2025 - 02:07 UTC
Update
Update successfully completed
Posted May 20, 2025 - 02:07 UTC
Identified
Plume EU Production Cloud is under maintenance due to a upgrading Operating System on Plume Control Plane. Configuration update failures expected within the next 5h. An event will be created here denoting the completion of the maintenance.
Posted May 19, 2025 - 23:04 UTC
This incident affected: API (App login APIs, Subscriber location APIs, Subscriber device summary APIs, Subscriber device detail APIs, Subscriber node (Gateway or Extender) APIs, Subscriber summary APIs), Onboarding services network connectivity (Onboarding - Subscriber cloud assignment redirector, Onboarding - Subscriber cloud controller, Onboarding - Subscriber network statistics collection), AWS Infrastructure (AWS athena-eu-central-1, AWS docdb-eu-central-1, AWS dynamodb-eu-central-1, AWS ec2-eu-central-1, AWS ecs-eu-central-1, AWS eks-eu-central-1, AWS elasticache-eu-central-1, AWS elasticsearch-eu-central-1, AWS elb-eu-central-1, AWS emr-eu-central-1, AWS glue-eu-central-1, AWS kms-eu-central-1, AWS lambda-eu-central-1, AWS rds-eu-central-1, AWS route53-eu-central-1, AWS s3-eu-central-1), Signal (Web interface, Signal jobs), Workpass Guest Services (Workpass - Guest login portal, Workpass - Guest portal APIs), Misc Services (Optimizer, Guard, Overlord), Apptime (Apptime Service, Apptime API), Misc. 3rd Party Infrastructure (Heroku), and Uprise (Web interface, API).