Access to service is disrupted

Incident Report for EU Production Cloud

Resolved

This incident has been resolved.
Posted Dec 03, 2025 - 14:52 UTC

Investigating

Service access from Frankfurt area has been disrupted since 2025-12-03 13:06:46. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Posted Dec 03, 2025 - 13:26 UTC
This incident affected: Uprise (Web interface).